Effective Date: April 1, 2025
Introduction
Welcome to MyIELTS.pk (the “Website”), (“we,” “our,” or “us”). We are committed to providing high-quality IELTS mock tests sourced from Cambridge and other reputable providers. This Return and Refund Policy outlines the terms and conditions under which returns and refunds are processed for purchases made through our Website. By accessing or using our services, you agree to the terms of this policy.
Digital Products
Given the digital nature of our products, we generally do not offer refunds once access has been granted. However, we understand that exceptional circumstances may arise. Refund requests will be considered on a case-by-case basis under the following conditions:
- Technical Issues: If you experience significant technical problems that prevent you from accessing or using the purchased digital content, and we are unable to resolve the issue within a reasonable timeframe.
- Duplicate Purchases: In the event of accidental duplicate purchases, we will refund the duplicate transaction upon verification.
To request a refund under these circumstances, please contact us at admin@myielts.pk within 7 days of your purchase, providing detailed information about the issue encountered.
Cancellation Policy
You may cancel your subscription or purchase within 24 hours of the transaction for a full refund, provided that you have not accessed or downloaded the digital content. To initiate a cancellation, please contact us promptly at admin@myielts.pk with your order details.
Processing Refunds
Approved refunds will be processed within 10 business days to the original payment method used during the purchase. Please note that processing times may vary depending on your financial institution.
Modifications to This Policy
We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
Contact Us
If you have any questions or concerns about this Return and Refund Policy, please contact us at:
MyIELTS
Basement, Plot 760, Opposite National Bank of Pakistan
O-9, Police Foundation, PWD Road, Islamabad, Pakistan
Phone: +92 334 536 2073, +92 342 053 5530
Email: admin@myielts.pk
By using our Website and purchasing our digital products, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.
